ABOUT THE OWNER
1
SALES SUPPORT
From development of sales programs and systems to on-site training and implementation, we work with you to develop systems to take your sales to the next level. We focus on specific KPI's to help drive this success and will work with you to isolate the RIGHT KPIs and perfect a method of monitoring & growing these KPIs to make it easier to determine performance to to help drive the RIGHT growth.
EDUCATION FROM THE SCHOOL OF HARD KNOCKS
I am an operations and sales professional with 25 years of experience in the home improvement sector. My area of focus has been waterproofing and foundation repair but I have worked with many different types of home improvement companies. I started my career in marketing and have managed sales teams, call centers, operations departments, and entire organizations in home improvement, marketing, and distribution. My passion and enthusiasm is for helping others find a shortcut to success but tapping into my experience and helping to prevent some of the pain that goes along with making some of the wrong decisions.
MARKETING SUPPORT
Website, animated videos, graphic design, social media, mobile app development
CALL CENTER SUPPORT​
Script evaluation & creation, training, etc.
PROCESS & SYSTEMS
Evaluation & improvement of current systems & SOPs to streamline operations.
INSTALLATION SUPPORT
Training on how to schedule & install products & services.
2
OPERATIONAL SUPPORT
GEM Business Consulting, LLC can provide you with training and system development for all operational functions throughout your organization. With experience in Call Center, Production, & Administration Management, we can provide you with step by step guides to help train new hires get off on the right foot and help further develop existing employees to improve their performance. Plans are totally customizable to meet most needs.